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New Member
posted Jan 27, 2020 8:09:00 AM

Removed to much money

I did not need the remaining money removed over the $50.00 that is the basic charge ASAP please

0 4 1015
4 Replies
Intuit Alumni
Jan 27, 2020 2:06:33 PM

Just to clarify, were you charged for a TurboTax product that you did not want?

New Member
Jan 27, 2020 3:57:33 PM

Yes that is right I hadn’t clicked on any buttons and the site did what they did I didn’t want the plus

New Member
Jan 27, 2020 4:01:42 PM

Can we get the money back that is over what I was suppose to be charged?

Intuit Alumni
Jan 28, 2020 8:08:52 AM

In order to receive a refund, you will need to contact our Customer Care department. Please click the link below and fill out the short form. Use the term "Billing Issue" instead of the term refund.

 

https://support.turbotax.intuit.com/contact/