For information on how to fix a rejected return please click the link below.
You should have received an email from turbotax@intuit.com with the subject line Action Needed. If you don't see it in your inbox, be sure to check your spam/junk folder. If you did not receive an email it's okay, just reopen your return and you will see the reason it was rejected and steps to follow there.
For more information and assistance, please see the below TurboTax FAQ:
My tax was rejected wait like 3 days to get rejected never had this problem before just because my 2018 AGI was not right ,now I have to wait again help please
For AGI Reject code 031
https://ttlc.intuit.com/community/rejections/help/e-file-reject-ind-031-04-or-ind-032-04-the-agi-or-self-select-pin-from-last-year-doesn-t-match-irs/00/27197
When did you file 2018? If it was late in the year try putting in zero for the AGI. And see, https://ttlc.intuit.com/community/rejections/help/what-if-i-entered-the-correct-agi-and-i-m-still-getting-an-e-file-reject/00/27031
How to correct the AGI
https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311
If you can’t get it to efile you will have to print and mail it.
How to mail a return from the Online version
https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online/00/26258
Be sure to attach copies of your W2s and any 1099s that have withholding on them. You have to mail federal and state in separate envelopes because they go to different places. Get a tracking number from the post office when you mail them for proof of filing.
MY TAXES HAVE BEEN REJECTED NINE TIMES AND WE KEEP SENDING BACK THE SAME THING
OVER AND OVER. IT IS THE AGI ON 2018 RETURN. WHY DON'T WE SEND SOMETHING DIFFERENT
@193435 wrote:
MY TAXES HAVE BEEN REJECTED NINE TIMES AND WE KEEP SENDING BACK THE SAME THING
OVER AND OVER. IT IS THE AGI ON 2018 RETURN. WHY DON'T WE SEND SOMETHING DIFFERENT
If your tax return continues to be rejected with the 2018 AGI then enter a 0 (zero) for the AGI and e-file again.
If this is also rejected then you will have to print and mail the tax return.
See this TurboTax support FAQ for printing a tax return for mailing - https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online...
My Taxes have been rejected NINE times and we keep sending back the same thing, AGI for 2018.
Why can't I send something else? We are getting nowhere submitting the same thing over and over.
@193435 wrote:
My Taxes have been rejected NINE times and we keep sending back the same thing, AGI for 2018.
Why can't I send something else? We are getting nowhere submitting the same thing over and over.
If your tax return continues to be rejected with the 2018 AGI then enter a 0 (zero) for the AGI and e-file again.
If this is also rejected then you will have to print and mail the tax return.
See this TurboTax support FAQ for printing a tax return for mailing - https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online...