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New Member
posted Mar 1, 2021 7:16:06 PM

Refund

I completed my taxes and they were approved. When I go to check the status of my refund, and I give my information. It keeps saying my information is incorrect. I don’t know why, when the information is all correct. I haven’t received an update. 

1 31 1558
24 Replies
New Member
Mar 2, 2021 12:52:59 PM

Same here.  Returns were accepted by the IRS on 2/11.  The "Where's my refund?" IRS page says my info is not correct.

Returning Member
Mar 2, 2021 12:55:31 PM

It’s saying the same thing on mines.... what’s going on...

Returning Member
Mar 3, 2021 4:43:04 AM

Same here I hv no clue what's going on I called the irs and they told me to check  my info an try again  I did several times 🙄🙄🙄 she also said they can't look at it until it's been 21 days.  Tax turbo said I'm post to receive my refund on the 6th an the 21 days is up on the 5th.but the wmr app tells me to check info and try again. I filed on the 12th and it got accepted on the 13th according to tax turbo. 

Level 2
Mar 3, 2021 7:59:01 AM

I’m having the same issue!! It’s driving me crazy. I’ve never had this issue before. I’m worried TurboTax is to blame.. I know they had issues with the last stimulus check. 

Returning Member
Mar 3, 2021 8:06:36 AM

I spoke to the irs they said the where's my refund is having some issues  and many ppl don't get any  information  even if u know ur putting it in right. I was told I would have it sent to my bank on the 6th which is what  tax turbo  said. 

 

With that being said you can either call them and see what they say about  yours or you can see what date turbo tax gave you and just go by that. But she said if i don't get it by the to call on Monday 

Level 2
Mar 3, 2021 8:08:35 AM

How do you find where TurboTax says you’ll get your refund? 

Returning Member
Mar 3, 2021 8:13:16 AM

Log on to tax turbo if ut on a phone hit view desktop  mode under the amount  you get back it will hv your date you filed the date it was accepted  and the date that you can expect your return . Hopes this helps!

Returning Member
Mar 3, 2021 8:32:20 AM

Was you able to find it?

Level 2
Mar 3, 2021 8:52:30 AM

Mine said the 2nd on TT but the IRS said there’s no way because they didn’t process any until the 12th but I also Know people that received theirs before then. The IRS doesn’t even recognize my info?

Level 2
Mar 3, 2021 8:58:02 AM

Yes I found it. Thank you! Mine says tomorrow so fingers crossed 

Returning Member
Mar 3, 2021 9:00:45 AM

Mine said the 6th 🤞🏽🤞🏽🤞🏽

Level 8
Mar 3, 2021 11:09:59 AM

I submitted my own on the 27th of Jan, it was accepted by the IRS on the 7th of Feb and I got my IRS refund the 11th of Feb. There does not appear to be any rhyme or reason as to what/whom/how they are processing and when. As for the IRS not yet "seeing" your information in their system, this is because they are behind in updating that part of their system - it is a transfer over from one receiving system to another "posting" system. If you received from TurboTax confirmation of receipt and acceptance by the IRS this is a fwd message to you from the IRS via TurboTax. 

Returning Member
Mar 4, 2021 3:13:22 PM

Anyone get their refund? Mine still says “error” when I know and have tripled checked everything! I’ve called the IRS and they just keep saying they can’t help till after 21 days.. 

Level 2
Mar 4, 2021 3:23:05 PM

I spoke to the irs yesterday they told me by the 6th I should receive It so fingers crossed 🤞🏽 I still have the error message  on WMR but on TT it's says I should  receive it by the 6th 

Level 2
Mar 4, 2021 7:45:13 PM

No! It’s still saying my info isn’t correct when I enter it. 🤦🏽‍♀️

Level 2
Mar 4, 2021 7:50:10 PM

Mine does too I know the lady at the irs said the app was having issues  and some ppl might get that message  when they try to use it. I guess we are in that some ppl category 

Level 2
Mar 4, 2021 7:55:08 PM

Ugh - sounds like it. Maybe we will get an update between now and Saturday! Good luck with it. 

Level 2
Mar 5, 2021 1:00:54 AM

Good luck to you as well 😊

Level 3
Mar 5, 2021 7:06:05 AM

Same here. Usually Turbo Tax gives you an ETA. My taxes were accepted in less than 48hrs but still no answers.

New Member
Mar 5, 2021 7:40:35 AM

My refund was accepted on the 13th but when I go on the irs website all I tell me is that they have no information on it 

Level 2
Mar 5, 2021 8:28:04 AM

View TT on desk top mode u will be able to see you ETA 

Level 2
Mar 5, 2021 8:29:07 AM

View on dest top mode u can see your eta there 

Intuit Alumni
Mar 6, 2021 1:30:11 PM

Until the IRS starts processing your tax return there may not be a record of it on the IRS website. You can also try calling the WMR automated hotline for status as well at 1-800-829-1954. 

Please also see the below TurboTax FAQ for more information:
Why is there no record of my return at Where's My Refund (WMR)?

@KunTryGaM3

Level 2
Mar 6, 2021 5:43:57 PM

I've called that number and it says  the same thing the website says.  I spoke to a representative Tuesday and she said I should  receive with in 21 days  and  that was today didn't receive anything  TT says that it was sent but I can't see anything  on the irs website.  Other than check the info and try again