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Returning Member
posted Feb 24, 2021 1:47:16 AM

Refund

I’m having an issue, IRS transcript shows a DDD of 2/23. And according to Santana bank funds was received and deposited but it also show turbo has not taken its fee. What can I do?

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1 Replies
Level 15
Feb 24, 2021 6:24:39 AM

 The IRS tells you to allow 1-5 days for the refund to post to your account.  Have you done that?

 

 

 

Your tax refund was not sent to TurboTax.   TurboTax does not handle your refund at all.

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service