REFUND ON eFile State charge that cannot be used?

Hello

How do I process a refund for a State eFile I cannot use? I checked out after giving my CCard # - THEN TTax tells me my State cannot be eFiled.

HOW DO I GET A REFUND - CREDIT BACK TO MY CCARD?

Just like this customer of 4/18/23 said - TT has a problem! this should be addressed before I pay!

"checked out and spent money before TT decided to tell me it could not eFile my return"

967

Level 15

Oct 17, 2025 8:49:23 AM

No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9ZKpQB_US_en_US?uid=m5s9l2vh

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REFUND ON eFile State charge that cannot be used?