I've been dealing with a disaster since 2020. I filed my taxes with Jackson Hewitt on Feb 2020 in March 2020 I was selected for EIC audit. Nothing changed on my filings vs the last year. Then Corona hit I was unable to contact anyone until Jan 2021 and was asked for documents which I've sent multiple times now still nothing. I was assigned a tax advocate and they did nothing closed my case without notifying me. I had it reopened dealing with the IRS directly now but my other taxes are all the n hold no refunds since my 2019 filings. My 2020,2021,2022 were all rejected until the issue from 2019 is fixed. I didn't receive any of my child credits in 2020. I'm really behind on a lot of bills and don't know what to do. Any advice because it's 3 years worth of refunds being held and I've did everything the IRS has ask. I'm told everytime I call give us a little more time. Is it normal to take 3+ years to get this kind of thing straight? I'm owed 6600, 12350 and 8800 for my returns and haven't received a penny.
You have 4 options ... make an appointment at the local IRS office, call the number on the notice, contact the taxpayer advocate office or seek local professional help from a tax attorney.