I filed my 2019 taxes on Jan4th 2019. The IRS accepted my refund 1/14/2019. Im wondering if i can still qualify to receive a refund advance. I have already received the prepaid debit card in the mail and i have activated it. What is my next step to see if i can get an advance? i have called the customer service line but can't get through. HELP!
021909
2 Replies
HollyP
Employee Tax Expert
Jan 14, 2019 4:17:06 PM
Refund Advance is not available to all customers at this time since TurboTax is still testing this feature. Unfortunately, there is no way to self-select into the offer. For additional information, please read: About the Turbo Prepaid Visa® Card and Refund Advance
Sydney4033
Level 2
Jan 18, 2019 3:35:25 PM
So even if we qualify, because this feature isn't actually available, there no way to get it.... Is there any time frame as to when it will be available?