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Level 1
posted Feb 19, 2020 3:49:53 AM

Refund accepted but no status

My taxes were accepted Jan 27, 2020. I’ve tried to get an update on them, when I go to the IRS website to “where’s my refund” site, it mentions that there’s no data or record of my information. Anyone else having this problem? I’m not sure exactly how else I can check the status on my taxes.

0 4 1221
4 Replies
Expert Alumni
Feb 19, 2020 12:22:55 PM

If there is no record of your return at where's my refund  or you are getting the message "You may not have entered your information correctly",  an important factor can be if you are married filing jointly.  Make sure you are using the Social Security Number for the name that appears first on the return.  Keep in mind that once the IRS notifies TurboTax that your return was accepted we won't get any more information from them.

 

Here are some other common reasons why your refund is not showing at Where's My Refund:

 

https://ttlc.intuit.com/replies/4242575

Level 2
Feb 20, 2020 1:13:56 PM

I filed 1/25/2020 Unfortunately, Yes I’m having that same issue! 🥴

Level 4
Feb 20, 2020 1:15:38 PM

This happened last year to a lot of people as well. Especially those claiming HOH. If you haven't yet try changing your filing status.

Intuit Alumni
Mar 1, 2020 1:34:16 PM

@Tonygarcia11

  This is normal. It can take anywhere from a few days to 3 weeks to update. Until the IRS starts processing it on their own, you may not find record of it or the website may say that you have put in incorrect information when tracking your federal refund. As your return moves through the system, the status of it will be updated. Continue checking the Where’s My Federal Refund tool for updates. Updates are made daily, usually overnight.

 

What does pending mean. https://ttlc.intuit.com/community/return-status/help/what-does-pending-mean/00/26331

 

Please use this link to track your refund from the IRS. https://www.irs.gov/newsroom/use-the-wheres-my-refund-tool