Product Refund

I Purchase the Turbo Tax for filling the State Tax. But turbo was unable to submit my tax and it got rejected 2 times. At the end I filed the tax from IL state tax site. Now I want my monye back for Sate IL Tax which I didn't used.

1927

1 Best answer

Level 15

Apr 28, 2020 7:17:39 PM

You will have to contact Support (link below) during regular business hours.

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Level 15

Apr 28, 2020 7:17:39 PM

You will have to contact Support (link below) during regular business hours.

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Returning Member

Mar 31, 2021 10:51:23 AM

I purchase the turbo tax for 2020, online on March 1, 2021 and the confirmation # is TTWCD [social security number removed]. $115.64

payment method : Visa card.

I was charged for it on my bank statement., but my 2020 tax refund, never went thru to the IRS The moment i went to a verification no. on my e-mail, (as it asked me to do), it closed all of the screens on all the 2020 paperwork return, I had already entered. I could never retrieve the 2020 return. It

kept going back to the 2019 return, so the 2020 return was never submitted.

I had to purchase the turbo tax product again and fill out all my information once again. This time after I gave all my debit card info, the return went thru and my bank was charged again.

March 13, 2021 and the confirmation no. is TTWCD165699647 $115.64 payment method visa card.

I am requesting a refund of the 115.64, that was charged to my account on Mar 1, 2021. I cannot afford to pay twice for this product. I am a senior and do not have income to spare.

Please help me get the refund. thank you.

Nora Gamboa

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