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Level 3
posted Feb 21, 2024 2:03:19 PM

Printing 2023 tax documents with worksheets

Why is the Print Center not working to print 2023 tax documents with or without worksheets? Looks like a programming bug. Even a help link in the pop-up box does not work. 

0 8 3106
8 Replies
Level 15
Feb 21, 2024 2:05:47 PM

You do not get all the forms, schedules and worksheets when using this procedure with the TurboTax online editions?

 

Click on Tax Tools on the left side of the online program screen.  Then click on Print Center.  Then click on Print, save or preview this year's return.  Choose the option Include government and TurboTax worksheets

Level 3
Feb 21, 2024 2:10:23 PM

Exactly - that is exactly what does not work! It worked last year, but not this year.

Level 15
Feb 21, 2024 2:21:20 PM


@kismet99959 wrote:

Exactly - that is exactly what does not work! It worked last year, but not this year.


I just downloaded one of my test tax returns using the Free online edition.  It included every form, schedule and worksheet.

 

Only thing I can think of is for you to clear cache and cookies from your web browser after signing off the TurboTax account and then sign on and try again.  If that does not work then try changing your web browser to Google Chrome.

Level 3
Feb 21, 2024 2:22:36 PM

Also, a popup appears telling one that this might take a while to prepare the documents. Is 3 hours long enough because that how long I have been waiting. There is also a help link. The help link does absolutely nothing.

Level 15
Feb 21, 2024 2:26:43 PM


@kismet99959 wrote:

Also, a popup appears telling one that this might take a while to prepare the documents. Is 3 hours long enough because that how long I have been waiting. There is also a help link. The help link does absolutely nothing.


That definitely sounds like an internet/web browser issue.  I have never seen that pop when downloading anything from the TurboTax online editions.

Level 3
Feb 21, 2024 3:49:31 PM

Tried your suggestion with clearing cache, Chrome etc. Still no printing possible.

Level 3
Feb 21, 2024 3:50:07 PM

I have seen that popup window in previous years, so it is not new.

Level 3
Feb 21, 2024 4:00:41 PM

Just tried Firefox - it works!!  The popup window appears - about 5 seconds later the tax document with worksheets appears. Success. Your suggestions were great, as they proved that the problem was with the browser.