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New Member
posted Jan 3, 2020 10:26:05 AM

Please cancel my request asap

0 3 831
3 Replies
Level 15
Jan 3, 2020 10:26:45 AM

This is your only post on this forum.  What request are you referring to?

Returning Member
Jan 11, 2020 10:38:05 AM

MY REQUEST TO CLOSE MY ACCOUNT.

 

Level 15
Jan 11, 2020 10:43:44 AM


@Redcedar wrote:

MY REQUEST TO CLOSE MY ACCOUNT.

 


TurboTax accounts cannot be canceled or deleted.  You can remove all tax data entered and then just abandon the account.

If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return. Click on Tax Tools on the left side of the program screen while working on the 2019 online tax return. Click on Clear & Start Over.

 

The account can be deactivated but you would have to contact TurboTax support to make that request.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax