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Level 1
posted Apr 16, 2025 5:08:26 PM

online fee reimbursement

I was charged a fee for online transmission for my State return. I was unable to transmit since the software I purchased only allowed 5 returns to be submitted online. How do I get reimbursed for the fee I paid since I was unable to transmit the return?

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1 Replies
Level 15
Apr 16, 2025 5:47:41 PM

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

 

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9ZKpQB_US_en_US?uid=m5s9l2vh