I received a letter from New York which states they need additional information about the credit claimed on Form IT-226, Employer Compensation Expense Program Wage Credit for 2019. My question to TURBOTAX is how and why this form was generated in the first place. I did not fill out this form, and am not happy that looking through my return I still cannot figure out how this was generated and why? Plus, I have been using TURBOTAX for years but there is no way to actually speak to someone at TURBOTAX without paying additionally for support. I need an answer ASAP, and I can tell you unless I get an explanation that can get this NYS situation corrected I will never use TURBOTAX again.
TurboTax does not receive any information from the IRS or your state after your return was filed, so no one at TurboTax knows about a letter you received from the IRS or the state.
(what the letters from the IRS mean)
I GOT A LETTER FROM THE IRS
https://ttlc.intuit.com/questions/3605673-i-got-a-letter-or-notice-from-the-irs
AUDIT SUPPORT
TurboTax has a special phone number for help with IRS/state tax letters, which will be easier than going through regular Customer Support. At the page below, click on the blue button that says "Get Help from TurboTax Support". Then it will ask you what tax year is your letter. Then it will ask you what the letter concerns. Then it will show you the phone number during posted business hours.
https://support.turbotax.intuit.com/irs-notice/audit-support/
If you did not use the Free online edition to file your tax return, then use any of these procedures to contact TurboTax support at no charge.
See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489
Or -
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Or -
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
Or -
Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)
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On any TurboTax web page, including this one, scroll down to the bottom of the page and click on Contact us
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Use the TurboTax Audit Support Center for assistance with the state notice you received - https://support.turbotax.intuit.com/irs-notice/audit-support/