I got a notification saying that I was going to receive a replacement card in two days. That was six days ago. I haven't received that card or the original. When you call the number provided and choose haven't received card, enter info, it then asks you to enter last four digits of card which is crazy if I NEVER RECEIVED THE CARD. Please reach out to me to find out what's going on. My taxes were filed the first week of February.
The same thing happened to me. Trying to call and get a person was next to impossible since even though I chose the option never received it keeps asking me for the card #. On top of that it keeps asking me to finish set up of card but when I click on that and put user I'd I choose from previous email verification of set up it doesn't like my pw. If you choose forgot pw then you are required to put the card # in which again I've never received. Help!
We are unable to assist with the Turbo Prepaid Visa card, as it is all managed by the customer care department which can be contacted by clicking here.
Well that number doesn't help. As I stated before after choosing the option never received or if you don't know account information enter social and date of birth, it then says enter last four numbers of card I never received!!!! We need to speak to a human. Intuit you guys have really dropped the ball this year. Very disappointed but I still want my refund!!!!
@dbonds8723 You will be able to find your account number on your tax return. You can use that number to call Turbo Debit Card customer service.
Please follow the instructions below to see your account.
Here's how to get in to see what you selected:
Open your return if it's not already open.
On the Tax Home screen with the amount of your refund and status, scroll down and select Add a State (don't worry, we're not adding a state) to access your tax forms and worksheets.
In the left menu, select Tax Tools then Print Center.
On the TurboTax Print Center screen, select Print, save or preview this year's return.
On the next TurboTax Print Center screen, select 2019 federal returns and Include Government and TurboTax Worksheets (optional), then select View or Print Forms.
The information will be on the first page, Electronic Filing Instructions for your 2019 Federal Tax Return next to Balance Due/Refund.
This didn't really help me because they ask for 16 digit card number or last four digits of card that I never received! Not the account number which is only 12 numbers. So I decided to choose option that card was lost or stolen. That is the only way to speak to an agent. I was on hold for 50 minutes before I got someone but they were able to send me out a new card. They also told me if I didn't receive my replacement card to call back and choose lost or stolen card. Thank me for fixing my own problem. Are you guys hiring for customers service because it seems you need someone like me on your team. Lol
I did exactly what you advised me to do and on my printout it gives me nothing but X's no account information.
@ariellaa79 You can report the Card Not Received on this page. You can also contact customer care at
(888) 285-4169 and let them know you've never received your card, don't choose option 2, it will repeat a few times then you will get more options.
Hello I’m trying to find out about my card but no one is answering and I did mine in February
Same problem here. Never got the card. Therefore can't log in and calling it simply hangs up. Wth
This is so frustrating. Been trying to call green dot and turbotax debit allll day and neither number will even ring. All I have is the account number, I never received my card.
After 55 calls to turbo, FINALLY got thru and order a card that never came. Just takes **bleep** near forever to get thru
I have never received mine either. They put this stimulus check on it as well I got an email today saying it was. So not only have I not received my taxes yet but also I have not received my stimulus check because of this reason. I want something done. Because none of green dots apps or websites are working right now and I’ve been trying to contact them to get something done where I can get a replacement card or something.
I’m having the same issue! I’ve reported my card not delivered twice already since February and still have not received a card and cannot access my funds!! I will not use TurboTax ever again. I’m very disappointed. I have money and can’t even use it!! Wtf
After this I will never again use turbo tax services . I can not get a hold of any live representatives and have not recieved my card. I can not do anything with my online accounts without the card number of a card i do not have. My stimulus check was deposited onto this card and now i have no way to get MY money. I am incredibly angry.
I just got my email today saying my stimulus would be deposited into my card which I never received. Seems widespread issue and reflects very poorly as my card should've been here way before the virus hit.
How can you report your card never received online? I never created an account with the card because I never received it!! They want me to log in using the card number that I don’t even have!!! I have the account number and routing number for the card I got that off my tax return... just not the card! and I can’t get through to anybody please help!!!! I need my money!!! I can imagine how many customers turbo tax is going to lose because of this mess
Yup same thing here
Trying to get a card that I never received re-sent because IRS deposited money to that account. I have the 12 digit account number and routing number but not the 16 digit card number.
Can't get through even to the automated system as it just hangs up after a message about how diligently there working on issues.
TurboTax has lost a long time customer. I will never use Turbotax again after this fiasco.
So I never received the card. Is there a way that I can use my account/routing number to access my card info or request a new card? Thanks for your help!
Hey is there anyway to login/request a card using the account information? Account number and Routing number?
It seems there are very many people having the same problem ! I have not got my card and I filed in February. I called the automated line and it tells me that my card was returned ! They say that the customer service line has limited hours but they never say what they are ! Yep both my return and stimulus check monies are sitting out there in some blackhole ! Maybe one day we will get them !!
Please help me I called both green dot and turbo. Like I never received a card and also it says my card has a block on I. Like how when I didn't have any clue about it