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New Member
posted Jun 7, 2019 3:19:02 PM

Need to talk to the irs

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2 Replies
Level 15
Jun 7, 2019 3:19:03 PM

I left info below on how to reach the IRS.  Or did you get an IRS letter?  If so, it may have a more direct number.    TurboTax free Audit Support Center can also help you with an IRS letter, or you can ask for comments in this user community forum.

Level 15
Jun 7, 2019 3:19:05 PM

Here's how to reach a live agent at the IRS:

IRS:  800-829-1040  hours 7 AM - 7 PM local time Mon-Fri

Listen to each menu before making the selection.
 
First choose your language. Press 1 for English.

  • Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.
  • Instead, press 2 for "personal income tax".
  • Then press 1 for "form, tax history, or payment".  
  • Then press 3 "for all other questions."
  • Then press 2 "for all other questions."  It should then transfer you to an agent, but there is likely to be a long wait.
I usually use a speakerphone so I can work on something else while waiting.