TurboTax gets no information after you file your tax return and cannot find out anything about your refund. Call the IRS to see what is going on.
Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
TAX ADVOCATE
See this article for more info on how the Taxpayer Advocate Service works::
http://www.irs.gov/taxtopics/tc104.html
https://www.taxpayeradvocate.irs.gov/