Turbo Tax does not send any person refund. The IRS sends refunds to where you designate. If you chose to pay your Turbo Tax fees from your refund, then your refund would go to SBTPG. You will have to contact the IRS to see if they released your 2020 refund.
You can visit the IRS website to track your current refund.
IRS.GOV
How do I contact the Internal Revenue Service (IRS)?
Please see this link to contact SBTPG.