I'm having trouble logging in to get 2017 returns. Even though I've entered four verification codes, I keep getting the same login screen over and over.
Ya I am trying to login and keep getting the login screen as well..
what did you find out- I am having the same problem
WHY CAN I NOT LOGIN!!!!!! KEEPS RECYCLING ME TO THE LOGIN PAGE!!
Same for me. It keeps recycling to login screen. Help Turbotax
What browser are you using? No matter which one you are using, try a different one, and see if a different browser will solve it.
I keep getting refreshed to the login page also. I evene tried changing my password. It will let me log in here but not view my returns.
Same with me will not let me login - just recycles over and over
@GaryGags wrote:
Same with me will not let me login - just recycles over and over
Change your web browser. If that does not correct the problem -
You have to sign onto your online account using the exact same user ID you used to create the online account.
Close all TurboTax windows on your web browser (including this one). Copy and paste the account recovery website link onto a new web browser window and run the tool.
Use this TurboTax account recovery website to get a list of all the user ID's for an email address. Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery
If none of the user ID's received will access your account, then use the option shown in blue on the account recovery website, "Try something else"
If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created. TurboTax does not store online any returns completed using the desktop editions.
To access your prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/
Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show. Click on the Year and Click on Download/print return (PDF)
If you still cannot access your account, you can contact TurboTax customer service/support through their contact website during business hours.
See this TurboTax support FAQ for a contact link and hours of operation - https://ttlc.intuit.com/questions/3401489
Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -
Note: The Call option will not be available when TurboTax Support is closed.
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
I keep getting sent to log in page also, been using this for several years and now I cant get into my account.
@judyloy08 wrote:
I keep getting sent to log in page also, been using this for several years and now I cant get into my account.
Change your web browser. If that does not correct the problem -
You have to sign onto your online account using the exact same user ID you used to create the online account.
Close all TurboTax windows on your web browser (including this one). Copy and paste the account recovery website link onto a new web browser window and run the tool.
Use this TurboTax account recovery website to get a list of all the user ID's for an email address. Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery
If none of the user ID's received will access your account, then use the option shown in blue on the account recovery website, "Try something else"
If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created. TurboTax does not store online any returns completed using the desktop editions.
To access your prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/
If you still cannot access your account, you can contact TurboTax customer service/support through their contact website during business hours.
See this TurboTax support FAQ for a contact link and hours of operation - https://ttlc.intuit.com/questions/3401489
Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -
Note: The Call option will not be available when TurboTax Support is closed.
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax