I inadvertently downloaded Turbo Tax online edition and filed my tax return. I wanted to know if there is a charge to change to the desktop version and how to do it.
On the online version, I am having trouble adding additional tax return for a family member.
You will have to contact TurboTax support to see if they will push a TurboTax desktop edition installation file to your download account at no charge since you already purchased one of the TurboTax online editions.
Use the key words Billing Issue
See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm
You will have to pay for the Desktop version,
Discuss the mistake you made with customer support--not sure if they will do anything for you since you already used online and filed, but it cannot hurt to ask.
No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”
For the other returns you need to prepare:
We see people get confused and they keep logging in to online software which will require them to pay at the end. You need to use the desktop software. One way to tell if you are using the right software---your tool bar. Online software has the toolbar in a black vertical column on the left side of the screen. Desktop software has the tools up on the top of your TT screen.
You appear to be posting from online software instead of the desktop CD/download software that the license code is for. If you are using online, you are using the wrong program. You need to switch to the desktop software to get what you paid for. You have to download it, update it and open it up from your own hard drive to use it.
HOW DO I GET STARTED WITH TT DESKTOP