Contact the Taxpayer Advocate Service
https://www.taxpayeradvocate.irs.gov/contact-us/#FindlocalTAS
Turbo Tax does not see or have access to any taxpayer's account information. Only the taxpayer can provide and authorize a withdrawal. This would be an option you would choose while preparing your taxes. To inquire further please contact the IRS.
How do I contact the Internal Revenue Service (IRS)?
https://ttlc.intuit.com/community/irs/help/how-do-i-contact-the-internal-revenue-service-irs/00/25943
I may have entered my information, then the lengthy disclosure pops up. I did NOT agree to the disclosure, and thereby I did NOT approve that Turbo Tax forward my information to the IRS. This is not an IRS issue, it is a Turbo Tax programming issue. The IRS is counting of Turbo Tax to abide by the consumers answer. I did not click the box to agree to the terms listed. Who do I speak to within Intuit/Turbo Tax to look into this issue?
If you file your taxes using Turbo Tax, you agree to have your information sent to the IRS.
This FAQ will provide you with the steps to contact an agent.
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
Every year I feel as though this will be my final year using the program. I started when it was like 20 separate disks to install it. And had all these annoying coupons to mail it to get a small rebate.
I've written my local representative etc.
I don't understand why the IRS isn't required to provide the software. They provided the paper forms and yet somehow they've been able to avoid the mandate of the Paperwork Reduction Act which required gov agencies to get on the electronic wagon. It's gotten where we pay for the software, we pay to get a refund, we pay to pay our taxes.
Come next January I'll be buying TT again.
The IRS does provide software and it's free if you file the Simple form.
There is a separate area when choosing how payment will be made. I believe there are 3 options. A direct withdrawal, sending a payment, or a credit card payment. After reading the disclosure for a direct withdrawal I decided I wanted to send a check - which I did.
TT has my bank information as I received a direct deposit for state refund. Again, I did not authorize that TT provide the info to the IRS for a direct withdrawal.
I've attempted each method of contacting a person regarding this issue. Each time I end up speaking with a tax rep/agent. They have no knowledge of the TT program and why this happened. I called the corporate office, spoke to a person, was transferred to a recording that only redirected me back to speaking with a tax rep.
Also, I was referred to this community by one of the agents o "talk about" this issue. She said she'd email a link to a form I could complete, I didn't realize it was a forum.
My next steps? Maybe I need to contact the BBB. Are there any other options?
I think the IRS only provides links to software PROVIDERS -- such as Turbotax etc. Generally these are only online. I've used them for a family members who have simple returns. But you have to keep your private data stored with the provider.
How many of us haven't filed simple returns for 50+ years?
The IRS also provide PDFs to download and fill in but you have to do the calculations yourself. The IRS is not providing the equivalent of filing with paper. You might as well file it on paper rather than use these PDFs/
They IRS is relying on a whole outside industry to provide software.
That's okay if the IRS is relying on other companies to provide programming. Unfortunately, I still haven't located anyone to discuss the issue with the programming issue I've come across. Looks like I'll be doing the old hand/paper method next year. I'm sure I saw the forms in the library (though those may all be simple filings). Otherwise I'll be looking for another tax preparer.
The agents cannot resolve this issue. It's a programming issue, not a tax question.
Thank you for this information. It appears they offer limited services - with issues directly related to the IRS. This is not an IRS issue, it's a Turbo Tax software/programming issue.
"Direct debit" and "I'll mail a check" are -- or should be -- mutually exclusive options.
If your tax was withdrawn, you probably thought you checked the other option but didn't.