Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Dec 23, 2020 5:05:11 AM

I need new card

I need an Intuit card

0 11 1700
2 Best answers
Level 15
Dec 23, 2020 5:38:12 AM

There is a phone number you can call: (888) 285-4169

 

 

 

Level 15
Dec 23, 2020 5:38:38 AM

Follow these steps to request a replacement card when you call:

  1. Listen to the recording (you cannot skip it) 
  2. Press 2 to continue using the automated system.
  3. The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these).
  4. The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1.
  5. Press 2 for the option of " have not yet received your card".
  6. Next you will be prompted to enter your social security number, zip code, and birth date. 

Please see this TurboTax FAQ for more information: https://ttlc.intuit.com/community/refunds/help/when-will-i-receive-my-turbo-prepaid-visa-card/00/273...

11 Replies
Level 15
Dec 23, 2020 5:38:12 AM

There is a phone number you can call: (888) 285-4169

 

 

 

Level 15
Dec 23, 2020 5:38:38 AM

Follow these steps to request a replacement card when you call:

  1. Listen to the recording (you cannot skip it) 
  2. Press 2 to continue using the automated system.
  3. The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these).
  4. The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1.
  5. Press 2 for the option of " have not yet received your card".
  6. Next you will be prompted to enter your social security number, zip code, and birth date. 

Please see this TurboTax FAQ for more information: https://ttlc.intuit.com/community/refunds/help/when-will-i-receive-my-turbo-prepaid-visa-card/00/273...

Level 1
Dec 30, 2020 8:04:30 AM

I lost my card 

Level 15
Dec 30, 2020 8:05:14 AM


@necolar72 wrote:

I lost my card 


If you have any questions or need assistance with your Turbo Visa Debit Card, visit TurboDebitCard.com or call toll-free at (888) 285-4169.

 

The Turbo® Visa® Debit Card is provided by Green Dot Corporation and is issued by Green Dot Bank pursuant to a license from Visa U.S.A Inc. Green Dot Corporation is a member service provider for Green Dot Bank, Member FDIC. Visa is a registered trademark of Visa International Service Association. Green Dot is a registered trademark of Green Dot Corporation. Intuit and Turbo are trademarks and/or service marks of Intuit Inc.

New Member
Dec 30, 2020 8:45:45 AM

Hi my name Tabitha I need a new card also changed Address 

Level 15
Dec 30, 2020 8:47:05 AM


@tabhoward88 wrote:

Hi my name Tabitha I need a new card also changed Address 


If you have any questions or need assistance with your Turbo Visa Debit Card, visit TurboDebitCard.com or call toll-free at (888) 285-4169.

 

The Turbo® Visa® Debit Card is provided by Green Dot Corporation and is issued by Green Dot Bank pursuant to a license from Visa U.S.A Inc. Green Dot Corporation is a member service provider for Green Dot Bank, Member FDIC. Visa is a registered trademark of Visa International Service Association. Green Dot is a registered trademark of Green Dot Corporation. Intuit and Turbo are trademarks and/or service marks of Intuit Inc.

 

Go to this IRS website for a change of address - https://www.irs.gov/faqs/irs-procedures/address-changes

New Member
Dec 30, 2020 2:17:34 PM

I need to order a knee turbo taxe debit card I have lost it and I needs to i

New Member
Jan 8, 2021 9:33:32 AM

Can't get a hold of nobody been trying for weeks now

Level 15
Jan 8, 2021 9:38:32 AM
New Member
Mar 7, 2021 5:38:04 PM

I need a new card mailed again didn't receive my 1 card through mail 

Intuit Alumni
Mar 7, 2021 5:43:06 PM

If you need a new card, please click here to contact Turbo Prepaid Visa customer support.