I'm concerned

 Call toll-free at (888) 285-4169 to check the address on file, update your address, or have a new card sent to you if it's been longer than 10 business days. Follow the steps below. I have called the system to create these steps for you.

1. Listen to the recording (you cannot skip it) 
2. Press 2 to continue using the automated system.

1. The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these)
2. The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1

1. Press 2 for the option of " have not yet received your card".

1. Next you will be prompted to enter your social security number, zip code, and birthdate. 

Yes I've don't that but the system keep saying my birth day entry is invalid and I know my birth date. But I can't call anyone about it because of the wait time and I called at 7:30am.

Has it been 5-10 business days since your return was accepted? That is how long the card should take. 

If it has been longer than 5-10 business days, you can also report your card lost or stolen through this link. Turbo Prepaid Card Login 

If you need to find your card account number, look at the bottom of your 1040 tax return in the Refund section.  

This page will show you more about the Prepaid Visa. How to get your tax refund on a Turbo® Visa® Debit Card