It usually takes 5 to 10 business days for the Visa card to come. If it has been more than 10 business days and you believe you should have received your card by now, please visit TurboPrepaidCard.com or call us toll-free at 1-888- 285-4169.
If you chose the NetSpend card it typically takes about 7-10 business days for your NetSpend card to arrive. You can contact the NetSpend card customer service at 1-855-646-8848.
No I havent recieved my turbo tax debit card still mail has came already and no card
Here is more information about the Turbo Visa Debit Card
I haven't received my card and it's been 14 days
@Gokeyjennifer888 After signing up, your Turbo Visa Debit Card should arrive within 5-10 business days. If you don't have it by then, call customer support to confirm the address they have on file for you and/or to order a new card. The following response can help you reach a live customer support representative when you call: https://ttlc.intuit.com/community/after-you-file/discussion/re-can-i-get-my-turbotax-prepaid-card-nu...
Reference: When will I receive my Turbo® Visa® Debit Card? - Community
I ordered a card, waited about 2 weeks and ordered a replacement and still haven't received it after waiting another 2 almost 3 weeks. What should I do next? I checked the address on file and it is accurate
I have not recieved my card and I have not been able to access my refund. I guess it was sent march 4th 2020
I am trying to see why I haven't got my card yet
Please call 888-285-4169 for assistance. You will not be charged for a replacement card or check; standard fees will be waived or refunded to you.
Due to unprecedented traffic, you may experience some delays on the site or phone line. We appreciate your patience.
If it is past 10 business days and you have not received your card, please click here for the customer care phone number. When you call the number follow the steps below :
You may also try submitting a request for assistance here: Submit a request – TPG - Taxpayer