Please visit the TPG website for information regarding refunds.
@danalee56
Can Turbo Tax not get any official update from SBTPG? I mean you guys see these posts over and over again with your customers having provblem with your partner company in terms of refund and having contact with them. Is this how TT handles its customers' concern? Sorry, you made a wrong choice of paying for our service with your refund. It is not my problem that our partner is having whatever issue but it is not our concern since we got our money. Is that it? Seriously? Every day I am not getting my refund from SBTPG. I plan to escalate this to raise awareness of how shady SBTPG and TT is.
I have and it doesn't tell when when or if my check was mailed and have been trying to contact tpg for days about the matter with no response nor can you get anyone on the phone
We appreciate your desire to have the refund processed. In this public forum, however, we do not have access to any information regarding refund processing. It would be necessary to contact TPG for additional information.
Here are some additional resources from their website:
How to login to the TPG website
@longhorn8847
Have you read my comment? I highlighted the fact that your partner, SBTPG, is extremely difficult to be reached. It took 4 hrs on Friday to speak someone. I sent email on Friday and have no response until now.
Same goes for Turbo Tax. I gave your company a call and it is extremely hard to talk with anybody since my info shows that my refund has been processed. I need to be 'creative' to bypass automated system to be on a long queue. Why do you think me and many others are bringing this up to this forum? It is because this forum is the only source of info that we can get from each others. Not from Turbo Tax. Not from SBTPG. Take some serious responsibility. Please. Don't shift blame to customers or SBTPG.
Maybe you should actually read the issue than give your automated responses because then you would understand that my refund has already been processed and received by tpg on Feb. 18th and says paid to me via bank print check. The issue is that it's March 1st and I haven't received the check yet
I've been on the phone for days hours at a time trying to speak with someone to no avail. I'm single mother of 3 girls and we are literally about to be homeless because of trusting turbotax. You can be sure that both turbotax and tpg had no problem taking our money for whatever bs fees they claim. You got your money turbotax and once you do you no longer give a **bleep** about your customers that trusted you
My refund got dd on Feb 14 to stpg I put the wrong amount number in so I find out feb 17 after tpg takes another 30 that I'm now getting a check so I called Feb 21 the lady sais oh it was mailed out Feb 18 can take 10 21 days so I called March 1st the lady never even looked me up she said oh we only mail checks Tues and Thurs so don't worry you will get your check this month oh wow thanks I hope so it's March 1st it's now March 4 still no check I will never use turbo tax again I already paid how much money I could of went to h&r block paid 20 more and got a professional do it and I could have had my money a month ago
Better question is how long to get the full amount if ever. Convenient that TurboTax is trying to kick the can over to someone they do business with when it all goes wrong. TurboTax/TPG shorted me $517. But no big deal, right? I guess it wasn't really my money.
Please see this link to contact SBTPG. They will be able to provide the timeframe.
https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
I have literally been on hold with TPG for the past 4 days at least for 3 hours each day to not speak with a representative and then they say your wait time is 4 minutes and then switches to 40 min. I do not understand what is going on with TPG. I need an answer on where my refund is and when it was mailed and when I will be receiving it. You have provided links to their website with their contact information however, that is not sufficient because either they have phones on loop at TPG or nobody is working there. I have called literally at 9 am for the past 4 days and have been on hold for hours with no response and no representative. I have even sent an email to their submit a request and still not received a response. My payment was disbursed to them on FEB 23. It is now March 4. I need this to be resolved immediately. I paid Turbo tax for a service and I did not get the service I provided. We are in a pandemic and people are waiting for this money for certain circumstances myself included. I need Turbo Tax to reach out to TPG and do their part immediately to get some answers on this to address their customer's concerns!
Please see this TPG Help Article to check on your refund.
Accepted February 23, DDD 3/9/2022, funded 3/8/2022 @ 630 am, deposited at 4 pm 3/08/2022. 🙂
Thank you for the update! We are glad you received your refund.
Same here. They have had my refund since 2/16 and each day they tell me a different day they mailed out my refund and it’s the same with like 10 other turbotax filers in this group. Still no check as of today
Same here TPG said they mailed it on the 25 of February still no check🤔 i will update if i get it!
You will need to reach out to SBTPG for additional information regarding your refund:
Yeah I’ve contacted them they don’t respond to the emails and they give you different dates of when they mailed your check every time you call. They have had my funds since Feb 23rd. I’ve used turbo tax for the last 7 yrs. Never again. Imagine paying for a service to handle your money who won’t help or respond. Never again will I trust turbo tax and tpg.
yep same mine posted Feb 23rd as well i spoke to them twice and they both said mail out the 25th if you're calling the auto service it gives you different dates
Facts. And I’m in this group on fb and they all saying the same thing. It updates everyday to the current day and the rude workers keeps giving u a different date. Im bout ready to sue about my money and I will be calling the irs and a tax advocate tomorrow
My mail has not been delivered yet today but i will update when ever i receive it right away
I want to know if turbo tax is going to continue doing business with TPG. I’ve used turbo tax for the past 7 years and will never again as long as they continue using TPG. I do not trust tpg at all they have lied repeatedly, keep changing dates, withholding funds, and out right stealing peoples money. Are you guys actually reading the comments before you give your generic responses. TPG has made turbo tax seem just as untrustworthy as them. You guys are no help at all. They have had my funds since Feb 23rd when they took their fees. They tell you a different date anytime you finally get a hold of them about mailing a check. So far they have mailed it March 1st 3rd 4th 8th and today as well.
if you're calling in and just listening to the auto service it gives you the dates you called gotta speak to an agent to find out what date they mailed it mines the same feb 23rd but was told by two different agents it was mailed on the 25th of feb but have not received it yet. if you call to talk with an agent be prepared to wait an hour or more almost 2 hours yesterday for me:(