First, double check to be sure the tax return was received and accepted by the tax agency:
https://shop.turbotax.intuit.com/efile/efile_status_lookup.jsp
If the tax return has been accepted, verify the federal refund status here:
www.irs.gov/refunds
When you track the federal refund, be sure youre only entering the federal refund amount, not the combined refunds for both fed and state, or it wont be able to access your information.
State refund status here:
https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund
When you track the state refund, be sure youre only entering the state refund amount, not the combined refunds for both fed and state, or it wont be able to access your information.