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New Member
posted Dec 2, 2019 5:37:50 PM

How do I get a refund?

I was billed twice and the download didn't work.

0 3 887
3 Replies
Level 15
Dec 2, 2019 5:50:23 PM

 

You can go here TurboTax CD/Download Refund Request Form to request a refund if still within 60 days of purchase

New Member
Oct 10, 2020 1:27:10 PM

i HAD ALREADY PURCHASED SOFTWARE (DISC), AND PAID AT 127.92 AT THE END, THINKING THAT WAS PAYMENT FOR THE IRS TAXES DUE.

PLEASE ISSUE REFUND, THIS WAS AN ERROR.

Level 15
Oct 10, 2020 1:32:43 PM

@Guzman39021 wrote:

i HAD ALREADY PURCHASED SOFTWARE (DISC), AND PAID AT 127.92 AT THE END, THINKING THAT WAS PAYMENT FOR THE IRS TAXES DUE.

PLEASE ISSUE REFUND, THIS WAS AN ERROR.

If you paid for the software on a CD you should have installed and completed your tax return using the TurboTax program on your computer.  There was no reason to use the TurboTax online editions.

 

See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489
To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

 

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax