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Level 2
posted Mar 20, 2025 11:13:32 AM

How can I pay the state efile fee

I am using the Premier version of TurboTax on my PC in order to prepare the taxes.  I have added my credit card info to my Intuit account.  I successfully efiled my son's federal return however when I try to efile my son's Mississippi return it will not go through and says I must call customer service.  I've been on the line with customer service for over a half hour and they have no idea how to pay for the efile.  How can I pay for the state efile fee and efile the Mississippi return?

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1 Replies
Expert Alumni
Mar 27, 2025 9:04:49 AM

There must be an issue with the same card being used to pay for two different income tax returns.  Are you able to pay with a different credit card?