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Returning Member
posted Mar 15, 2021 3:22:39 PM

fix my return

My 2020 e-file return was rejected due to a 2019 AGI error.  I received an email from TurboTax but there is no link to "fix my return" in the email, nor can I find "fix my return" anywhere else. 

 

I have the error code, and the correct AGI but I need to find and open "fix my return" and then refile the return.  Please help.

0 22 2003
22 Replies
Employee Tax Expert
Mar 15, 2021 3:43:50 PM

Log back into your return.  You will a button that says Fix My return.  

 

Once you select that button, the program will walk you through the steps or ask for the information needed to fix your return.  

 

Please see the attached for additional information. 

 

How to fix a rejected return 

 

If you are not seeing your information, make sure you are logged into the right account.

 

How to reset your user ID or password in TurboTax

 

Returning Member
Mar 15, 2021 4:42:47 PM

Hi Again -

When I log into my Turbo Tax Premier and open my return there is no button that says Fix My Return.  Am I looking in the wrong place?  I e-filed on 2/19, the file was rejected by IRS due to "the primary taxpayer's AGI or Self-select PIN form last year does not match IRS records."

 

How can I fix this?

 

Thanks!

Expert Alumni
Mar 15, 2021 5:10:17 PM

You do have the option of filing by mail, but it may be worth time to see if you can fix it.  The following will provide some guidance on the AGI for 2019.

 

Review the information below to see what you should use for your AGI.

  1. Filed late last year after mid-November or your return was processed after that time—try entering $0.
  2. Amended your return last year—make sure you’re using the AGI from your original return, not the amended one. (If you only have a 1040X form, it’s on line 1, column A).
  3. Rounded your AGI to the nearest dollar—be sure to round up when it’s 50 cents or more and down when it’s 49 cents or less.
  4. Filed with your spouse last year—you and your spouse have the same 2019 AGI. (Don’t split the AGI amount or enter 0 for one of you).
  5. Check this article: How do I get AGI if I don't have last year's return?

We suggest that you check with the IRS to make sure that the copy of your return is the same as what they have in their records. To do this, you can order a free IRS Transcript, of your past return from the IRS:  

 

 

If you did get an action required email and you don't have the 'Fix my return' as described in the email you may need to contact support.

  1. Click or tap here to go to our Contact us page.

Returning Member
Mar 30, 2021 10:57:00 AM

Payers Federal identification number 34-0727612

Returning Member
Mar 30, 2021 11:00:22 AM

Payers Federal identification number 34-0727612

Returning Member
Mar 30, 2021 11:04:04 AM

replace PLAYERS Federal identification number 34-0727612

Returning Member
Mar 30, 2021 11:06:23 AM

PAYERS Federal identification number

Returning Member
Mar 30, 2021 11:08:24 AM

PAYERS Federal identification number

Expert Alumni
Mar 30, 2021 11:37:29 AM

Make sure and enter the employers name and EIN as it appears on the W-2.  The IRS does matching by the employer EIN and the first 4 letters of the company name to insure it is not a fraudulent W-2.  If there is a mismatch, your return will be rejected.

New Member
Apr 11, 2021 11:20:39 AM

I have gone back into my return but either there is no button that says fix my return or I cant find it. Where is it?

Intuit Alumni
Apr 11, 2021 11:44:43 AM

See the information here for steps to correct your AGI on your 2020 tax return. 

Returning Member
Apr 11, 2021 6:49:34 PM

This DOES NOT help ME or ANYONE trying to FIX MY RETURN!!!!!

Intuit Alumni
Apr 12, 2021 9:50:10 AM

Do you have a specific question regarding your AGI that we can assist you with?

@Steel_1

New Member
May 16, 2021 11:00:53 AM

I have logged in to my account and opened the tax return in question that was rejected (IND-031-04). There is no "Fix my return" button shown. I verified by looking over the 2019 return and the AGI is correct. The. only possible error is that I typed in the wrong PIN. I know the correct PIN, so I just need to change it and resubmit. HOW DO I CHANGE IT??!!

Expert Alumni
May 16, 2021 11:09:23 AM

Open the return and go through the filing steps again.   You will be prompted to enter last year's pin or agi - you don't need both of them - only one of them.   When you are in your return, click on FILE from the left panel menu.    @Willgbeck

 

 

New Member
May 27, 2021 11:41:39 AM

i have the form 1099-G.... i just get it now

Level 2
Aug 15, 2021 4:05:16 PM

I can not find any button that says fix my return when I log back into my return

Level 15
Aug 15, 2021 4:06:18 PM

@patbillsloan Provide some details.   What exactly are you trying to fix?

Level 2
Aug 15, 2021 4:07:05 PM

Is someone helping me

Level 15
Aug 15, 2021 4:09:41 PM

@patbillsloan No one else can see your screen or your tax return.   We cannot help unless we understand what is going on.   What problem are you having?   What are you trying to fix?

Level 2
Aug 15, 2021 4:31:55 PM

I can't file my return because because it says something different between State and Fed. and I don't understand it

Level 15
Aug 15, 2021 4:35:51 PM

@patbillsloan I looked at your previous posts.   You mentioned that you do not have W-2's.   Did you enter something on your federal return in the W-2 section of the software----or did you say in that section that you do not have any W-2's?   What income did you enter----and where did you enter it?