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Returning Member
posted Apr 5, 2020 2:24:09 PM

first time

Im trying but they rejected me i did alll the work to get this far so the irs cant throw me in jail right? Is that all they good for anyways? I called turbotax first thing and been trying to reach a customer service representative or SOMEONE for a week.

0 5 392
5 Replies
Level 15
Apr 5, 2020 2:25:17 PM

If you did not file a 2018 tax return then enter a 0 (zero) for the 2018 AGI

 

If your tax return continues to be rejected with the 2018 AGI then enter a 0 (zero) for the AGI and e-file again.

If this is also rejected then you will have to print and mail the tax return.

See this TurboTax support FAQ for printing a tax return for mailing - https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online...

Returning Member
Apr 5, 2020 2:56:16 PM

I am unable to make any edits to any lines on my 2019 taxes apparently with turbotax. Which line is this 2018 AGI found again?

Level 15
Apr 5, 2020 3:03:25 PM


@Emergency Tax Situation  wrote:

I am unable to make any edits to any lines on my 2019 taxes apparently with turbotax. Which line is this 2018 AGI found again?


See this TurboTax support FAQ for correcting the 2018 AGI - https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/01/26311

Returning Member
Apr 9, 2020 2:29:40 PM

I tried to fix it again, same result. I corrected 2018 agi and still they rejected me

Intuit Alumni
Apr 9, 2020 2:32:03 PM

Please see this Turbo Tax FAQ on how to find your AGI from last year. https://ttlc.intuit.com/community/agi/help/how-do-i-find-last-year-s-agi/01/25947