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New Member
posted Mar 18, 2021 9:46:20 PM

Filed, accepted, but no record.

I filed on 2/17, never got the email 24-48 hours later (not even in spam/junk), but logged in to TurboTax to see the return was “accepted”. It has been in that state for a full month now (today is 3/18) and Where’s My Refund tool still says there’s no record of our refund. The “expected refund date” was 3/10. 

0 4 691
4 Replies
Not applicable
Mar 18, 2021 10:03:51 PM

Mine says the same thing and still waiting 

Returning Member
Mar 18, 2021 10:39:09 PM

Same exact thing with me 

New Member
Mar 18, 2021 11:49:28 PM

Me too... this sucks!!

Level 15
Mar 18, 2021 11:59:16 PM

@Kirsti

The IRS "Where's My Refund" tool has been quirky this year.  

You may want to try the IRS Refund Hotline, too.  I've seen it work for some users when the WMR tool didn't.  800-829-1954

 

TIPS when using the IRS "Where's My Refund" tool:

https://www.irs.gov/Refunds

 

  • Be sure you have waited at least 24 hours after acceptance before using the IRS WMR tool.
  • Be sure you enter the correct SSN and filing status.
  • Be sure you are using only the Federal refund amount.   Do not include any state refund or any total refund or net refund (Fed and State) that TurboTax may have provided on a screen.  
  • Also be sure you are using the Federal amount before any TurboTax fees are taken out (if you chose that option.)
  • Look at your actual Federal return to get the Federal refund amount, i.e., your Form 1040, Line 35a.


Since your return has been accepted more than 21 days, you can phone the IRS, if you wish, to see if they can tell you what is going on with your return.   Here's how to normally reach a live IRS agent, but these are not normal times, so it won't be easy.

 

IRS:  800-829-1040 (7AM-7 PM local time) Monday-Friday

 

When calling the IRS do not choose the first choice re: "Refund", or it will send you to an automated phone line.

  • First choose your language.  Then listen to each menu before making the selection.
  • Then press 2 for "personal income tax".
  • Then press 1 for "form, tax history, or payment".  
  • Then press 3 "for all other questions."
  • Then press 2 "for all other questions." 
  • It may then ask for your SSN, but do not enter it.  Just wait.    If it asks for SSN a second time, still do not enter it.
  • Then it will get "tired", and you'll get another menu.  Choose 2 for "personal".
  • Then in the next menu choose 4 for "all other inquiries", and it should transfer you to an agent but expect a long wait.
  • I usually use a speakerphone so I can work on something else while waiting.