I and my spouse have multiple college attended in 2019. So, we have 4 1098T. One of them was in pdf version, I uploaded it and rest I manually entered data. But, it was rejected saying "/Return/ReturnData/IRS8863/StudentAndEducationalInstnGrp/EducationalInstitutionGroup/PriorYear1098TReceivedInd - This return could not be processed for e-filing due to incorrect or missing information"
I also checked the question asked on turbo tax forum:
And the gist of this thread is "I would recommend that you try deleting all your form 1098T's and re-entering only the ones that are valid for 2019"
All of our 4 1098Ts are valid for 2019. Was it rejected because we have 4 1098Ts form. What is better option here, upload all pdf? or manually enter all data?
Manually enter all four 1098-Ts. You also have to enter all four Schools, with their correct addresses and EINs.
You enter the Student First, then the School, then link the 1098-T to the school.
I am having the same issue. I've deleted all the 1098-T's and reentered them twice, but my efile is still being rejected. This is a little ridiculous. I paid to efile. I switched from H&R Block because people said Turbotax is easier and cheaper, but I think I'm switching back next year.
You may need to delete the 1098-T forms by going directly to the forms as follows:
1. Find the Tax Tools option on your left menu bar and click on it
2. Click on Tools
3. Find Delete a Form and click on it
4. Look for form 1098-T in the list of forms and click on the option to delete it
/Return/ReturnData/IRS8863/StudentAndEducationalInstnGrp/EducationalInstitutionGroup/PriorYear1098TReceivedInd - This return could not be processed for e-filing due to incorrect or missing information. I have followed the instructions and still get the error above. How do i get this error to clear.. I pass all the checks before sending the return. I have triple checked the info and removed the 1098T 's multiple times only to get the error again.
As a last resort, you might try deleting the IRS Form 8863 and re-inputting. Please see the TurboTax Help article "How do I view and delete forms in TurboTax Online?" for guidance.
If that doesn’t do the trick, you may have to settle for printing and mailing your return.
Please see the TurboTax Help article "How do I print and mail my return in TurboTax Online?" for the instructions on filing your return by mail.