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Level 1
posted Apr 8, 2025 5:16:41 PM

e file

My e filed  return was rejected by the IRS. Turbo tax count this as a filed return. Why? Turbo Tax is not responsible and not customer friendly anymore.

 

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2 Replies
Level 9
Apr 8, 2025 5:54:12 PM

The IRS counts that as one eFile even if it then gets rejected.  There is nothing TurboTax representatives can do to change that rule.

Level 1
Apr 11, 2025 3:49:25 PM

I am sorry, but your answer is not correct. A filed tax return means (as per the IRS) that it was filed with the IRS and they have a record of filing. A return that was transmitted by Turbo Tax and not accepted by the IRS means that it was not filed. 

Your tax program advertised that you are allowed 5 filed tax returns, NOT 5 transmitted returns. 

Thank you