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posted Apr 16, 2023 3:58:54 AM

Double charged by Turbotax

I finished my taxes, paid Turbotax for my state filing. Then my return was rejected so I did my taxes over again and filed, but was charged by Turbotax a second time. How do I get a refund for one of those charges?

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1 Replies
Level 15
Apr 16, 2023 5:50:06 AM

You will need to contact TurboTax support for this issue.  Use the key words Billing Issue when contacting support.

 

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm


Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax