Hi, so I've been all over the phone between the IRS and TurboTax this past week. We realized we accidentally had the wrong account number on our tax return, well I've called the IRS and TurboTax like 5 different times being told that after my bank rejects it, it will be issued out as a paper check. Yesterday, my husband called the bank to verify they rejected it so we wouldn't have to worry about anything else, (meaning we assumed it was already about to be mailed as a paper check.) Our bank said that Cross River Bank tried to deposit it for the 3rd time instead of someone issuing us a paper check like I was told by 5 different agents between Turbo and IRS. My husband then called TurboTax and was told we have to wait for 5 failed direct deposit attempts before we're issued a paper check, but what I've been told by the agents I've talked to is once it's rejected, it'll be issued out as a check. We're not getting told a straight answer and we're just getting the run around and we would obviously love to have our money, and I know we're not the only ones having this issue.
Edit to add: We also chose to have the fees taken out of our return and chose to receive our return 5 days early. We just keep getting the run around of where our money is and we have no idea if Santa Barbara Bank has it or Cross River. We just want a final and for sure 100% correct answer.