Like many others, I did not receive my full tax return.
I got $425 out of $1,825.
I am not married, have no dependents, debts/offsets, etc that would cause me to not receive the full amount.
I was not told of this issue or given a notice of change by either TurboTax OR the IRS. It still says I’m owed $1,825 on TurboTax yet do not have it.
Let’s get this fixed.
More details and assistance on why your refund may have been lower than expected has been provided by clicking here.
Yeah. That explains nothing. I explained that I have ZERO OFFSETS. No kids, debt, loans, etc. I wouldn’t have been mad if it was $35-40 taken. But I did not receive over EIGHTEEN HUNDRED DOLLARS with ZERO EXPLANATION. That is theft and I’d like the rest of my taxes? TurboTax employees should be trying to make this right, not blowing it off to repeat exactly what I said I DIDN'T HAVE. PLEASE give me the rest of my return that I, through TURBOTAX ITSELF, AM STILL BEING TOLD I AM OWED.
We know how important your refund is and we apologize. You'll get an email message from us shortly letting you know when to expect the rest of your refund.
In the meantime, please refer to these Turbo Tax help articles.
What is Refund Processing Service?
Why is my direct-deposited refund or check lower than the amount in TurboTax?
Why is My Tax Refund Not What I Expected?
How do I track my state refund?
What is a refund offset?
Refund Status: SBTPG
TurboTax is not, "blowing you off". TurboTax is a Tax preparation platform. Once your return has been accepted by the IRS, TurboTax is no longer involved in the process. The IRS makes adjustments to returns based on information that they have on file and do not notify TurboTax about any changes. Privacy Laws prohibit exchanging client information.
The IRS will issue a Notice of Explanation in a few weeks and you will have an opportunity to challenge them at that time. It is not a closed case yet. However, the IRS is not issuing questionable refunds then try to collect later. They prefer holding the questionable amounts and allow you to verify that the return is correct before issuing the questionable amount.
First off, I want to say I am sorry that so many are having to go through this. I am currently in the same position as many others, and share the valid displeasure of getting less than my VERIFIED refund amount told to me by the IRS. This is the job of both parties, MONEY. The handling of monies in a correct, legitimate, honest and correct down to the penny amount(s). My Credit Karma account is $716.25 short of my final verified amount from the IRS. My return was amended by $1400 and the IRS website showed me in black and white what my return IS and what I should expect to get paid in a check/deposit. It is not that amount looking at the credit karma app, and I am also short the $50 incentive but after reading a previous comment and reply I know when to expect that. Why is my amount ridiculously lower than it should be? When is the rest of it going to be given to me? I already had to wait an extended amount of time for the IRS when they put a hold on my refund, and now that it's been released I am having to wait longer for the rest of it. TurboTax is a tax app, it deals in money, as a company they decided to work with Credit Karma again and this giant screw up is making people I'm sure rethink their use of either app in the future.. Credit Karma is a credit app, a spend and keep track of your money right, monitor your score and well help you along the way kind of app. By shorting folks of their money and giving ridiculous and nonsensical links instead of listening and giving/ informative/factual reasoning to why their deposits were short, or providing a timeline/solution, you are creating an environment and a platform that rapidly over time is not trusted in future dealings because it cannot be trusted to do and pay what's right.
Same here. The IRS letter shows that I entered the correct amounts but TurboTax miscalculated the refund. A $5000 difference! Huge disappointment and when I called, TurboTax help. They are worthless. ZERO help as they can't see my paperwork. They wouldn't bother checking to see where TT calculations went wrong. Then what good is paying extra for their help and "extra" checking on my stuff? NEVER AGAIN!!!