This
is mainly a user community forum, so nothing account-specific can be handled
here.
Request
for refunds should be directed to TT Support. https://turbotax.intuit.com/support/contact/ use
the term “billing issues” in the question box, not "Refund" or it
will just give you the IRS phone number to check your refund status. Week
days 5
AM - 5 PM Pacific time