You just did not read the find print on the box. You got the software for preparing state returns---but there is a fee to e-file the state. You can avoid that e-file fee by printing and mailing the state.
Do I have to pay for the state return to be e-filed and why is it not included in the price of your purchase business and home?
As the prior answer said
You get one free state PROGRAM download to prepare unlimited state returns. Then each state return (including the first one) is 19.99 to efile, usually goes up to 24.99 March 1. Or you can print and mail state for free.
You would have to ask Turbo Tax why Efiling state returns from the Desktop program is not included. If you are in New York you can efile NY for free.
Contact Customer Service
5am-9pm Pacific Time Monday - Sunday
https://support.turbotax.intuit.com/contact/
What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
I am very aware of the $19.99, which I will be paying upon filing. I was forced to charge/pay $44.99 to get my CA tax information to populate within my tax filings via TurboTax. I have used TT for 15-20 years and never have seen this. Usually you complete Federal and then get asked 'do you want to work on your state' and it self-feeds/populates information but it would not this year. I had to pay this $44.99 fee to get CA to populate and I have a receipt for what I was charged. Please review again and a refund is due.
@tsavas823 We cannot resolve billing issues in the user forum.
We cannot tell from your post what software you used. If you purchased desktop Deluxe--it comes both with and without state software when purchased from retailers--if you purchased it without state included from a retailer there would have been a $44.99 charge to add the state program.
Or if you used online TurboTax the state is an extra charge--it is not included with the fee charged for federal.
To call TurboTax customer support
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
They are available from 5 a.m. to 9 p.m. Pacific time
Use the word "billing" -- not "refund."
What version did you buy? Basic does not come with a state download. And Deluxe comes 2 ways. Deluxe with a free state program and Deluxe without a state.
Or does it think you already used the free state for a different state?
Contact Customer Service
5am-9pm Pacific Time Monday - Sunday
https://support.turbotax.intuit.com/contact/
What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
I guess I won't be needing Turbo Tax in the future. I have no deductions other than standard but you still want 24.99 to file my simple tax return...bull!
@poorleon We cannot see what software you used. $24.99 sounds like the fee to e-file a state return using desktop software. Your desktop software included the program to prepare the state return but there is a fee to e-file the state. That fee can be avoided if you print and mail the state.
I too am irritated and offended by the efiling of a state return, for what I was led to believe was no charge, only to get to one of the last screens and be charged 24.99 -- not happy with the 'service'.
It use on line version what is cost for. State return
Please review the fees----click on the words "state additional" to see the state fee for the version you used.
ONLINE 2020
https://turbotax.intuit.com/personal-taxes/online/
And just so you know—online prices go up in March