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New Member
posted Mar 28, 2025 5:34:19 AM

Changed Phone number

The account I previously used can't be accessed as I don't live in the USA anymore and my phone number is a different one. They asked me passport for verification but denied my submission. I am a foreigner and I need to get access to the turbotax account I filed my taxes on 2024 for the 2023 year.  I don't have a drives license or a national ID. I must verify somehow and I can't connect to the customer service. Please help asap.

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1 Replies
Expert Alumni
Mar 28, 2025 5:56:18 AM

You may be able to access your account with the old phone number if you have it.