I always view my return before e-filing but have been getting an error for the past 6 days: "We're Having Trouble Printing Your Return Sorry for the inconvenience, but TurboTax is experiencing a temporary problem printing returns. We're working on the problem and expect to have it fixed shortly. Please try again in a few moments." I'm not actually trying to print but just want to view the actual return.
I called TT support last Friday and they said this is a known issue that they are working on. Then I called again a few days later and they didn't know about any system issue and weren't able to help me get this resolved.
I have tried in 3 different browsers, on two totally different computers. I have tried to save from the Print Center as well as the part of the flow that prompts the user to view the return right before e-filing.
Does anyone know if this is a known issue that I need to wait on, or if there is anything I can do to resolve this? I find it strange that I can't find similar complaints in this forum or on reddit if it is a system-wide issue.
@tax_filer123 I have seen a few users who are receiving a similar error message when attempting to e-file. I think the message says the system can't "save the return for filing" or something like that.
I've reported this to TurboTax Moderators and have been advised that this IS an issue under investigation. I'll let you know when the issue has been resolved.
I'm assuming you've already made payment of your TurboTax fees. Of course, that is required before you are allowed to view or print your return. Just in case, I'm linking below a TurboTax FAQ that explains how to make payment before filing so that you can preview your return.
OK thanks for the info! And yes, I did pay the fees already.
I am also having this same experience. I also have tried different computers and browsers and even the phone app. Hopefully they will get this resolved soon so I can e-file my return.
I am having the exact same issue and I noticed it coincides with also being unable to file my return. I get the message below when trying to file. I have spoken to customer services multiple times with no luck. I have also tried multiple computers and browsers.
I have had this same response for 2 weeks now. Live chat hasn't helped fix it, CPA review hasn't helped and Turbo Tax Customer Service hasn't helped. There are no issues with my return. I can't figure this out and I'm about to get a refund and start over with a different tax software.
I also have this issue and will request a refund if it is not fixed by the end of the week.
Hello Everyone: I've reached out to TurboTax Moderators to see if there are any updates on this issue. They are on Pacific Time, so it'll be a little bit before they're in. I'll update here if/when I hear anything.
Thought it may have something to do with credit card payment. Made credit card payment on 2/24. Got a receipt from TurboTax and confirmation number but on my side credit card charge was pending until this morning 3/1. Now it shows processed on my credit card app. However I just tried and still can't print or e-file. If it is related maybe mine will work tomorrow after a full 24hrs of a processed payment.
Hi Kat, any updates from your last inquiry for this issue?
Unfortunately this still isn't working. @Kat do you have any info if this is something the developers are actively working on to fix or if there are any workarounds?
@tax_filer123 and other users: I am so sorry. I have no new info. I've pressed TurboTax Moderators, but no new updates have been announced. I'll let you know the minute I hear anything new.
I'm having same issue. Made a payment to TT, and can't print or save my return as pdf. Also can't submit, obviously.
Please keep us up to date once it's resolved.
Thanks.
Hello everyone: I still have not received info from Moderators, but another user receiving this message was able to e-file today. Just letting you know!
Yeah, same problem here for days on end. Hopefully this gets fixed ASAP. I'd rather be able to file with turbotax since I already paid the fees.
Also having similar issue. Using the online TurboTax premier. Has anyone had any success using the desktop version or also having issues with desktop version?
Kat, I appreciate you looking into this but should we seek alternatives to turbotax? I don't want to have to file an extension especially when there is no new information.
@brianisselbacher SURELY TurboTax would have this resolved before you'd need to file for an extension. That said, I couldn't blame you at all if you decided to use another tax prep company. That's really your call. I've left messages almost daily encouraging more attention to this one issue. You're among many users experiencing the same problem.
As I said in an earlier post, one user reported that they've been able to e-file. You may want to try clearing your cache and deleting cookies (of course after first signing out of your TT account), and trying to e-file again. Maybe even try a different browser. Here are instructions for clearing the cache:
Kat, I've tried that a month ago. Like the other users in this thread have described, using multiple devices, browsers etc. Over 2 weeks ago I heard that there was a known issue and that the fix was only a couple of days away. It's now been 10 days.... and nothing. It's not ONLY the E-FILE that doesn't work but if I wanted to mail the forms, I CAN'T print them! That's where I think the hang up is.... BTW I have about 5,000 transactions for my investments..... I originally thought that it was the cause of my issue. But, then I deleted one financial exchange that had 2700 transactions and just did one purchase/sale (would have to mail 8949 form separately) and that still didn't work. I've talked to CPA's & Customer service and just get the run around.
@brianisselbacher HOW FRUSTRATING! I'm going to share you post with Moderators once again. I can't imagine why this hasn't been escalated to the top of the line.
try to summarize more to less than 2000, then 1000. I think TTO can only handle less than 1000 transactions.
Here is how I fixed mine. (Believe mine is because of too many transactions with crypto/stocks)
Bought Desktop version of TurboTax Premier ( You might need different version depending on your taxes)
Imported all my tax stuff over.
Desktop version does not import crypto from coinbase or robinhood or a csv file.
Has to import as txf file.
Downloaded CSV file from Coinbase
had to adjust headers of csv file to match website below. Had to cut and past rows. They have to be in a certain order.
went to www.easytxf.com/
converted and downloaded my file.
imported in.
Now I was able to file. I ended up with 8 pages of transactions on form 8949 for crypto.
Hope this helps someone.
I spent 2.5 hrs with billing for a refund on the online version. If you call. Go ahead tell your story but ask for supervisor because all the phone bill person can do is send email link for refund which will get denied because online version does not qualify for refund due to not charging until ready to file. However since I cant print or e-file supervisor gave a refund after seeing my confirmation code of desktop version.
I was able to finally file my return. It is related to crypto transactions. I had too many for turbo tax to process, so I had to buy the desktop version and manually enter my gross proceeds and cost basis for the total sales instead of all 5,000 sales due to the entities I purchased my crypto through not sending a 1099-B this year. It is tedious and takes a long time to calculate, but you have to go into your exchanges and download a .csv file and convert it through cointracker and then upload it to turbo tax online. That gives you your cost basis and gross proceeds/gain loss. Then go into the desktop version and enter those numbers. Once I did that, my return was transmitted and I am waiting on approval.
I did hear from the Moderators today that the issue has been resolved. But judging from the posts in this thread, it appears that you guys have figured out a workaround. It seems that the issue has to do with crypto transactions, and that the Desktop (CD/Download) platform is the way to accomplish e-filing.
To users that have figured out the workaround, THANK YOU! You're doing the hard work!