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New Member
posted May 18, 2020 10:07:10 AM

Cannot view or print my tax return

cannot download pdf

1 5 722
5 Replies
Expert Alumni
May 18, 2020 10:27:25 AM

Are you signed into your TurboTax account or what kind of error are you receiving when you try to view or print your return?  

 

How do I get a copy of a return I filed this year in TurboTax Online? 

New Member
May 18, 2020 10:32:32 AM

I click on the download button. The document asks if I want to view or save. If I click view, the box  disappears. If I click save, it gives a txt file instead of a pdf. I tried yesterday also with no luck.

Level 15
May 18, 2020 10:33:54 AM

Why is my PDF downloading as a .txt file in Microsoft Edge?

If you're using TurboTax Online, you may experience Microsoft Edge saving the PDF version of your tax file as a .txt file.

Solution

There are two ways to solve this issue:

  1. Change your browser (to Google Chrome or Firefox, for example) and save from there.
  2. Replace the .txt extension with .pdf.

New Member
May 18, 2020 10:35:21 AM

Thank you! I'll try that.

New Member
May 18, 2020 10:43:27 AM

Tried both, no luck. Thanks!