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New Member
posted Jun 30, 2020 8:43:10 PM

cannot print return for mail

I am trying to print my state returns to mail in but whenever I hit print it only prints the intuit turbo tax logo. The preview shows all the information but still prints blank

0 5 649
5 Replies
Employee Tax Expert
Jul 1, 2020 1:51:13 PM

If you are in the online software, please try clearing your cookies in your browser and then log back into your TurboTax software.  Many times, this will help clear the issue and allow you to log back in. 

 

Instructions to clear cookies to restart TurboTax 

 

If you are using the desktop version, please log into your TurboTax software.

  1. Select File
  2. Select Print
  3. You should see a screen similar to the following.  Be sure to scroll down on the right hand side until you see the section to check the state box as shown in the sample picture below.

 

This should allow you to print your state return.

 

Level 1
Mar 5, 2021 5:27:06 PM

Print function does not work.   It goes to a pdf preview, but the file cannot be printed by either hitting print, control P, or any thing else.

Intuit Alumni
Mar 5, 2021 5:34:49 PM

Please see the TurboTax FAQ below for more information and troubleshooting steps to print your return:

https://ttlc.intuit.com/community/printing/help/troubleshoot-printing-issues/00/25958

Level 1
Apr 15, 2021 1:02:38 AM

No help whatsoever.

Intuit Alumni
Apr 15, 2021 9:10:17 AM

KatrinaLO posted an article above on how to troubleshoot printing a return:

 

Please see the TurboTax FAQ below for more information and troubleshooting steps to print your return:

https://ttlc.intuit.com/community/printing/help/troubleshoot-printing-issues/00/25958