Cancel and refund charge for state efile when return is continually "rejected"

TurboTax Premier (Desktop)...paid for efile of state return, but was unable to complete the efile due to "IRS data base inconsistency" around the AGI. I have now filed the return with paper, and I am requesting a refund of the charge for the state efile attempt. I have an order number if there is a human available to help me.

510

Level 15

Apr 7, 2023 11:52:24 AM

No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

New Member

Apr 7, 2023 11:54:31 AM

thanks for that guidance...is there a "billing" related phone number?

Level 15

Apr 7, 2023 11:55:57 AM

No---just use the link provided.

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Cancel and refund charge for state efile when return is continually "rejected"