can't print return tax return

To access your current or prior year online tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)

I am using the desktop version of TT...Everytime the option to save or print comes up I get an error...When I try to close the program it asks if I want to save the file, I say yes, click save, and I get an error that the file doesn't exist.