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Level 2
posted Mar 15, 2023 1:50:41 PM

Can't Print Massachusetts return on MAC ... Computer stops responding.

Am using the downloaded software on my MAC desktop.  Doing taxes for my mother in law so I really need to print for her.  I can print the federal return if I just select that.  But if I try to print both or just the State the computer freezes up.  I resorted to taking screen shots in forms view and printing those.  Really am getting tired of the problems I keep encountering with TurboTax.  Used it successfully for decades but in the last few years something like this comes up.  Really annoying.

0 3 204
3 Replies
Intuit Alumni
Mar 17, 2023 12:26:54 PM

Please see the below TurboTax Help Article to assist with your printing issues.

Troubleshoot printing issues in TurboTax CD/Download

Level 2
Mar 24, 2023 2:32:03 PM

So, I have the latest version of Adobe Acrobat and I do not believe this is a operating system or printer driver issue because if I use the Returns for Your Records drop down menu and choose Selected Forms I can deselect all of the State Tax Return forms and then I can print the Federal Return forms with no issue.

 

If any State Forms are selected the software freezes if I either try to Print or try to Save to PDF.

 

Also, I am not having any problems printing from my other applications including Microsoft products, Adobe Acrobat, Preview, my Electronic Quilt Application, etc.  

 

This is a Turbo Tax problem. I hope you can fix it.  After decades of using your product I am DONE!

 

Truly and Sincerely,

 

Patrice

 

 

Level 15
Mar 24, 2023 3:57:52 PM

 

Contact TurboTax support and speak directly with a TurboTax support agent concerning this situation.

See this TurboTax support FAQ for a contact link and hours of operation -https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number