Yesterday I received an email that my account would be debited $130 for services. This amount was supposed to be deducted from my return which I filed February 24 but still have not received. The number listed to contact [phone number removed] was not helpful. The email said to mention "auto debit" to speak with someone about options. I never got to speak to an actual person and it just kept saying "I'm sorry, I didn't understand that." The email said I have to set something up by today or it will be deducted from my account. What can I do? It's a little hard to factor in a $130 payment for this right now considering I expected the return a long time ago.
Is this the phone number you called - 1-888-808-1723
If so and you cannot contact a TurboTax agent, then use the TurboTax support website -
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Or -
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
mine is for 170 and same issue, Hell I am now homeless with my 2 sons, and over 14 hrs away from the nearest family. I'm so screwed It could come today and wouldn't matter a bit
To call TurboTax customer support
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
They are available from 5 a.m. to 5 p.m. Pacific time