Just so your aware, cause I'm pretty upset that this want mentioned in an email I received a week before my auto debit. My auto debit was scheduled for the 27th of March, recieved final reminder on the Monday. In the emails it says you can have your auto debit delayed, so I call them Thurdays, they tell me they can't stop it, I should have called Tuesday. I will never again use TT. Between the claims it's free, which it's not and now this, after 10 years of b.s......goid bye
Yes, you will be unable to change your payment date in TurboTax once you filed your return and it has been accepted but you can cancel it and then make other payment arrangements with the IRS.
Federal Tax direct debit payments like tax return payments can be canceled up to 48 hours (midnight, Eastern time) before the date you designated the funds to be debited. To cancel your direct debit transaction, call (888) 353-4537.
Please see this for more information: https://www.irs.gov/payments/pay-taxes-by-electronic-funds-withdrawal#errors
With the corona virus going on is it possible to delay the auto debit payment for the April 3rd due date?
@Jtredskin84 Yes. You cannot change the direct debit date in TurboTax; however, you can contact the IRS to cancel your direct payment and then pay your taxes at a later time. Refer to the above response from @JeanneLO for additional information.
He’s not talking about a payment to the IRS... he’s talking about the debit to TurboTax. There should be a plan in place to be able to work with us since a lot of us aren’t working .
To discuss this further, please contact our customer service agents over the phone by clicking here.
As mentioned in a previous post, you'd be wasting your time calling that number to delay the auto debit UNLESS you call 48 hours before the scheduled date of the debit..
I haven't received my taxes yet and I'm.not working right now cause of the covid-19. This business I'm working for is closed down due to the corona
@gdolores67 The IRS is working diligently to get the stimulus payments together and once they have, they will continue processing and issuing refunds. Rest assured, if you're owed a refund, it is coming soon.
The Turbo Tax professionals are not answering the question correctly and are frankly unhelpful. I suggest any users viewing this post to address this in the feedback. This is an incredibly important question that should have a straightforward answer, even if it is just a plain No. I would very much like a response I can use, and I know that several people are relying on accurate and useful information in these times.
@Tash23 wrote:
The Turbo Tax professionals are not answering the question correctly and are frankly unhelpful. I suggest any users viewing this post to address this in the feedback. This is an incredibly important question that should have a straightforward answer, even if it is just a plain No. I would very much like a response I can use, and I know that several people are relying on accurate and useful information in these times.
This is a mashed up thread. Do you have a specific issue that needs to be addressed?
You are so right they wanna take money especially now during a pandemic when most of us have no money and not to mention I only used TT because it was supposed to be FREE FREE FREE. a bunch of BS
Since Turbo Tax filed my taxes and I agreed to pay them $280 for doing so and they told me I would have a CPA on standby at all time, because I paid the $280, shouldn't they investigate WHY I have not received my refund. I thought that was why I paid the $280 so they would help me through all of this. Turbo Tax should have to wait for their fee just like I have to wait for my refund.
Before I get my check can u take out the money that I owe turbo pls
I don’t want my bank account being debited 120.00. I elected for the fees to be taken out of my federal return and they haven’t came yet …could you please not debit my bank account
Sounds like the IRS is taking too long to send your refund or reduced it. See What if the IRS reduces your refund or delays it.
https://ttlc.intuit.com/community/payments/help/what-if-my-federal-refund-isn-t-enough-to-cover-my-turbotax-fees/00/26313
Then when the IRS does send your refund they won't take the fees out again.
And, Why you got charged,
https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-turbotax-fees/00/26102
You should have received about 4 emails asking for the fees. If you don't pay they will debit your account. You had to agree to it.
I am also STILL waiting on my refund.
I got a notice in TT-SelfEmployed software locking me out of the invoicing program until I pay full price for the program. I had to start a monthly auto-bill or not work.
The cost of the TT-SelfEmployed for a full year is included in the fees that will come out of my refund.
Now I am getting billed TWICE. Once for TT-SelfEmployed monthly, and AGAIN for the same thing out of my return when it arrives.
I think the answer was clearly stated. If we have to wait, TT has to wait.
I have a business to run as well and TT locked me out of it until I paid for something I have already paid for. Now they want me to pay early because it is inconvenient for them.
Many of us are still paying off things like funeral expenses, total loss of income and unemployment, and it is considerably "inconvenient" for us.
This is when business needs to stop and reflect reality, not profiteer from it.
why is taking this long for my refund and also auto pay to take out what i owe tubor tax i already spoke to few people from turbo tax auto pay to take out what i owe
I had the same issue, I have tried every number/email to contact someone at Turbo Tax to try and delay the debit out of my account and I haven't reached anyone at this point for help with the "Debit Reminder" that they will be taking out and I'm upset as well since I'm single and a mortgage payment due . . . not they they care! I've been waiting 105 days for my tax refund (15 weeks!!) and no one answers on every number I've called to the IRS or their website; "Where's My Refund" sucks because it only says "still in process", you call the number and it says the same thing. When I finally talked to someone in the IRS, after being on hold for 90 minutes, they told me if I didn't receive it in two weeks (which was this past Friday) to call back and that was their answer . . . well that did no good today!!! So for the money we pay/owe Turbotax . . . why don't they help us find out where our refund is . . . I don't want to here "Pandemic" anymore!!! I efiled and I know people that mailed their return USPS and has their refund already! I will have to rethink who I use next year as well!!
@Donna108 wrote:
I had the same issue, I have tried every number/email to contact someone at Turbo Tax to try and delay the debit out of my account and I haven't reached anyone at this point for help with the "Debit Reminder" that they will be taking out and I'm upset as well since I'm single and a mortgage payment due . . . not they they care! I've been waiting 105 days for my tax refund (15 weeks!!) and no one answers on every number I've called to the IRS or their website; "Where's My Refund" sucks because it only says "still in process", you call the number and it says the same thing. When I finally talked to someone in the IRS, after being on hold for 90 minutes, they told me if I didn't receive it in two weeks (which was this past Friday) to call back and that was their answer . . . well that did no good today!!! So for the money we pay/owe Turbotax . . . why don't they help us find out where our refund is . . . I don't want to here "Pandemic" anymore!!! I efiled and I know people that mailed their return USPS and has their refund already! I will have to rethink who I use next year as well!!
If you’re in need of assistance, call us by the Tuesday prior to your debit date at 1-888-808-1723 to speak with a trained specialist and mention “auto-debit”, or visit TurboTax Support.
TurboTax support FAQ - https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-turbotax-fees/01/26102
Nothing is working and when I all [phone number removed] ( times so far), it ask for a Support ID which I have no idea what that is! I keep asking for Customer Svc and I get nowhere. How are people that need help supposed to get an answer and talk to someone direct??
My mortgage is more important and Turbotax wants their money and I can't even get my refund!
Supposedly today is the last day to call and I can't even get in touch with anyone!
@Donna108 wrote:
Supposedly today is the last day to call and I can't even get in touch with anyone!
Contact TurboTax support for assistance. Use the key words Billing Issue
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/