Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Mar 23, 2025 6:47:59 AM

Anyone know how to fix the Error 70001?

Can't get into my turbotax software as it says it is open under another account. We have no other accounts. How to I fix error code 70001?

0 4 1614
4 Replies
Expert Alumni
Mar 23, 2025 7:50:21 AM

Error 70001 occurs when you have two instances of TurboTax running

 

  • In order to correct this error, you may need to manually uninstall and reinstall TurboTax. 
  • If doing that does not assist, please follow the steps in this link to troubleshoot the issue.

For installation and software issues you can contact the TurboTax Support Phone Number

Level 1
Mar 30, 2025 1:14:59 PM

OP stated that he doesn't have multiple accounts. 

 

After downloading and successfully installing the Home & Business version of the TurboTax software in January, I was able to create my return and have been working on it with no problems for the past 2 months. Until today. Now I'm getting this error 70001 too, and like OP I don't have multiple accounts or multiple instances of the software running on my machine.

 

Phone support appears to know less than even I do about this issue, and were no help. And I'm continuing to get this error when trying to open the software even after manually uninstalling, re-downloading, and re-installing.

 

What else do you advise?

 

Thank you.

Level 2
Mar 30, 2025 5:54:18 PM

I too am getting this error.  It wont let me start a new return.  It shuts down and restarts and then gives me this error.

 

Did anyone find a solution?

 

 

Level 1
Mar 31, 2025 8:00:36 PM

I was able to get back in successfully after digging around some more. Someone elsewhere posted that by going into the computer's settings and either installing or repairing the Microsoft Visual C++ 2015-2022 Redistributable (x64) you can resolve the error.

 

 

 

here's a link to that thread: https://ttlc.intuit.com/community/taxes/discussion/re-e[product key removed]dy-run[product key removed]er-account/01/3560655#M1315869