Please reference the Help Article here concerning Pending returns. It states your return can be pending for several days. Also, the IRS is experiencing a backlog from processing last year's returns as well which it also acknowledges.
Please reference the Help Article here concerning Pending returns. It states your return can be pending for several days. Also, the IRS is experiencing a backlog from processing last year's returns as well which it also acknowledges.
Turbo tax is holding my return it has not been submitted to the Irs yet
If you were notified that a tax return that contains your information is being filed and that the return is being placed on hold for 48 hours, this might be a sign that someone is trying to use your identity to file a tax return. The return has been placed on hold to allow you to cancel it if it doesn't belong to you. You can read more about the hold here.
I used a new email this year when filing it’s been after the 48 hour hold and my status is still pending how long does it take to release to irs
After the 48 hour period is over, TurboTax will transmit the return in accordance with IRS regulations. If you believe it's been well over the 48-hour period, please contact us for further assistance.
Reference: I received an email about a return with my information ...
Did that already as well and I can’t seem to get a logical answer to what the hold up is. The fact that the rep tried to tell me that the irs is backed up has nothing to do with a return that has NOT been transmitted to them
A 48-hour hold for identity purposes is an internal TurboTax maneuver to give you a chance to contest it if it was not you filing the return. After that first 48 hours (if uncontested), TurboTax then allows the efile to go to the IRS, where it then starts the usual process that can take 24-48 hours after the IRS receives it before the IRS indicates acceptance or rejection. Once the IRS receives the efiled return, it can sometimes be sooner than 24 hours and sometimes longer than 48.
If you filed on 1/29/22, then your 48-hour hold at TurboTax should be up today 1/31/22. And it should go on to the IRS today, where it should in most cases be accepted/rejected in the next 24-48 hours (or possibly sooner or later). Until accepted/rejected by the IRS, the efile status in your TurboTax account should show as "pending".
Did your situation resolve?? I am in the same boat. Beyond 48 hours (72) & still pending (not sent to IRS (TT "sends" by making available for DL on their servers, which has not happened) or State of CA) & I used a new email this year and already called and verified the return was indeed mine, yet was told to wait the full 48 .. I did, and still here. SMH.
Yes it resolved itself on day 3 so if you are on the 72 hour mark it will be accepted soon
But be mindful that if it gets rejected and not accepted you WILL wait ANOTHER 72 hours after you fix it smh I was rejected the first time
Does this 48 hour hold business days or includes weekends?
If i had submitted mine in middle of night like 2am on friday, do i wait till Sunday or Tuesday of the following week?
After the hold email, i had called turbotax and each support i talked to has a different answer everytime.
First support call - i told him about the hold email, but he suggested walking through the issue with cobrowser.
I was asking if there was a flag that can removed based on my call back confirmation, but he said the issue i am seeing on screen "We had a problem while saving your return for filing. Please try to e-file again and if that fails contact customer service." cannot be resolved after walking through various options and tried to help me by escalating to resolution desk.
His manager said lets wait 48 hours and see if it goes through. Since the 48 hours have crossed in weekend and another 14 hours passed, i called back, they suggested i wait again till weekday.
It is so frustrating that there is no clear answer to
1) if the user calls back to the number in the hold email, is the hold actually lifted ?
2) Is the hold on the original email from past years filing or the new email?
2) Is the error message while trying to file - "We had a problem while saving your return for filing. Please try to e-file again and if that fails contact customer service." due to the hold or some other issue? First support person thought it is unresolvable and trying to refund back by connecting to resolution desk.
3) Is the hold actually 48 consecutive hours or business days hours?
Appreciate any inputs as i am worried of the little time left to file.
Payment was done already using cc.
If you're referring to a 48-hour hold after efiling for identity purposes, that's an internal TurboTax maneuver and likely all done by computer and automated, so "business days" is not a factor. In any case, TurboTax Support is open 7 days a week this time of year.
A couple of folks in this thread said it took 72 hours for them, but I'm not sure if they meant that was how long for TurboTax computer to automatically send it, or for the IRS to acknowledge it from the time they filed it.
The FAQ below explains why a 48-hour hold can be placed.
If the explanations in the FAQ below don't apply to you, and if it makes you think you might be a victim of ID theft, you need to phone TurboTax Support during the 48-hour window so that TurboTax can cancel the efiling of that return.
At some point after 48 hours, if a filer has not phoned to indicate that it was not them filing the return, the return will automatically be efiled. You shouldn't have to resubmit.
Please review this FAQ:
FAQ: I received an email about a return with my information being on hold
Thank you for the quick response.
I think this thread was discussing about 48 hour hold before efiling, not after efiling. I understand the compromised account scenario.
Related link from the post - https://ttlc.intuit.com/community/security/help/i-received-an-email-about-a-return-with-my-information-being-on-hold/00/26728
Normally , in the past i have filed in the weekends. In this case of a 48 hour hold expiring in the weekend , the expectation was Turbotax "should have" attempted to file automatically as per their 48 hour hold email. Or at least after 10 hours of crossing the 48 hour mark. if that had happened and sent confirmation through email or text that it was automatically efiled and waiting for confirmation from IRS, then it would have calmed my nerves. However that did not happen.
Hence the question of how the 48 hour was calculated (whether consecutively from the time it was placed on hold or whether it was 48 hours of business days).
Also when the hold is in place, if you try to file through turbo tax , the turbo tax error message was - ""We had a problem while saving your return for filing. Please try to e-file again and if that fails contact customer service."
If the error message was phrased something like " Your account is currently on hold. Please try agian later" or "Your account is currently disabled from filing due to security reasons, please contact customer service" , that would have helped to understand that account is still in the lockdown phase.
I had called their customer service again but turbotax support is not able to confirm whether the account is still on hold. They suggested to wait it out till 72 hours or the next working day call back to check again.
Frustrating part is that not knowing whether the error is due to the 48 hour hold or something else. Have to wait for that period to pass before knowing further.
Additionally the internal turbotax maneuver does not seem to be automated. One would think upon receiving the 48 hour hold email specifying to call back to confirm if it is really you or some one else, and you call back immediately after the email and specify it is indeed you from a different account, you would expect the hold to lapse immediately upon user confirmation or by the said 48 hours or few hours after the 48 hours, since that did not happen even after 62 hours, i am guessing that it is either not automated or is not automated to continue in weekends (may be a batch process that triggers during weekdays).
I will wait and see if that changes in a day or so...
Normally online applications will have -
1) some kind of error message to error code mapping that can help their customer support identify root cause of error message (if not the exact root cause, some where close to the path of debugging the root cause)
or
2)some kind of logging system like splunk or kibana or even raw logs that record the errors encountered in web applications. when you cobrowse the problem with the customer and reproduce the errors, they can connect with their iT to determine what is failing by parsing the logs quickly.
Was disappointed they were not able to help troubleshoot that way.
I will reply back if it gets resolved later.
@ Aravindan
wrote:I think this thread was discussing about 48 hour hold before efiling, not after efiling. I understand the compromised account scenario.
It's a matter of semantics, but technically you are correct. Your submitted efile is arrested before traveling any further. I guess we can use the term "submission". After you submitted it, it was put on hold by TurboTax servers and held in-house before it could go to the IRS. The TurboTax FAQ uses the phrase "is being filed."
As for whether it's an automated release (of an uncontested submission), I don't work for TurboTax. so that's why I said "likely" in my answer above when I first used the term, since I have no way of knowing how they have it all programmed. Whether a TurboTax person actually looks at all of the uncontested on-hold submissions regardless before manually letting the efiles proceed, I don't know.
Of course, if it was not you and you wanted to cancel the submission, then that would definitely require intervention by someone at TurboTax during the hold window.
I later in the same posting used the word "automatically" again, but in that case I meant that at some point after 48 hours it would be sent on without any additional intervention from a filer being necessary. The FAQ says:
"After the 48 hour period is over, TurboTax will transmit the return in accordance with IRS regulations."
Whether that's all programmed or requires an employee to do it, I don't know.
If you need specific info about their procedures, that's a question for the TurboTax folks if you have occasion to speak to them again, such as if the efile is not released soon to the IRS.
If the Support agent doesn't know the answer, see if they will let you to speak to either a supervisor or someone from the Security Dept. Maybe that department would know about this issue.
Hopefully, it will proceed on to the IRS soon. Good luck.
Thank you! Finally i was able to file after another marathon 24 hour conversations with support staff.
Basically as i suspected, the error message related is not connected to 48 hour hold, rather the huge return file size.
That was because even though turbotax claims it will allow you up to 10k stock transactions, in reality even if you manage to import or type it in yourself, you are going to run into a large return file size problem which will not be easy to resolve if you especially have a lot of wash sales. Ideally if you successfully imported your 4 or 5k transactions, it would have calculated the proceeds, cost basis , adjustment/wash sales. Only way you will be able to solve that is by breaking that summarized calculation from the import into 30 or so equal halves and type it in manually and delete the previous large import. so that was the only solution as neither online or desktop products of turbotax was able to handle it. This was done with a help of tax expert so make sure you atleast have turbotax live if you chose premier package.
For the 48 hour hold problem, in case if it helps others -
if you end up getting 48 hour hold for using a different email to file, first thing to clarify - if you google for the no [phone number removed] in that security alert email, many forums will mention it is spam/phishing etc but it is not. it turned out to be real number. Another way to connect it , it would send that immediately when you attempted to file with a different email.
Second thing is customer service will try to call finance/billing to find out about 48 hour hold, they would go the route of confirming there is no financial block due to payment etc. So make sure to tell them right away that you would like to connect with "Security Services", this will get you to the right spot.
What i found out was with every new email, you get a new auth id. When they look up your account, they will be able to tell if it is on hold or not. you can even try doing it in parallel with them. But it should release the hold and file automatically if you dont run into any other issue like i did.
Here is the most important part - it is not really 48 hours, it is actually 72 hours or so. They have this so you would call sooner to prevent identity theft in cases of identity theft. so if it didnt file automatically after 72 hours, you can call them , it could be some other issue.
Basically for the automatic filing to happen, the return should exist, if you run into issues with saving the return, there is nothing to file automatically.
This is the first time in last 10+ years, i had spent more than a month trying to file with various problems along the way but glad it is finally over. I might have spent easily 50 hours with them over phone over various different issues! But a shoutout to their support team, they try their best to help but not everyone is at the same level of knowledge , so this can impact on who you get on the line.
Hope this helps in case anyone runs into similar issues.
No. When it says 72 hours, it means consecutive days unless business days are stated.
I received an email about a return with my information being on hold
You are spot on I'm having the sane issue I'm fine with my return being rejected but I'm not ok with it taking 72 hours to get a rejection and then re file my return I just want the hold lifted no one at turbo seem to know how to stop this action
I'm in the same boat. I used a different email address this year and filed in the afternoon on April 16th. They put on a 48-hour hold and I was not able to get them to lift the hold. It has been more than 72 hours and still nothing. The only answers I get are that my account is on hold and it will drop off on it's own in 48 hours. When I tell them it's been 72, they say there's nothing they can do and give me the same answer.
Currently having this issue, i filed Saturday January 20th, still haven’t got a email or anything.
The IRS will not start accepting returns until Jan 29th. When does the IRS start accepting e-filed returns?
@Paris Nicole wrote:
Currently having this issue, i filed Saturday January 20th, still haven’t got a email or anything.
What issue? You are posting at the end of a 2 year old discussion. You haven't heard from the IRS? It's too early. You got an email about a hold from Turbotax? We need more information.
The discussion is literally saying the issue. I have a 48hr hold on my account from signing up with a different email. It’s been over 48hrs i want to know if my stuff has been sent or not, doesn’t matter if its early or not many ppl are getting accepted. I just want to know if it has gone through or not so i can file else where.