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Level 2
posted Jan 26, 2022 6:37:18 AM

1095-A Form Rejected

My return has been rejected 3 times due to this issue. I did not have insurance through Market Place so I will not be receiving this form. I have had 3 different agents try to help me with this. When we select no, I do not have the 1095-a form, it will not save that response. It will keep selecting that I do have the form.  How can this be fixed?

0 2 332
2 Replies
Level 15
Jan 26, 2022 7:19:36 AM

This is a bug in the TurboTax software. It has been reported to TurboTax. There is no further information at this time.

 

Expert Alumni
Jan 27, 2022 1:00:20 PM

@danielle19755

We would like to take a deeper look at this. However, I need a diagnostic file which is a copy of your tax return that has all of your personal information removed. You can send one to us by following the  directions below:

TurboTax Online:



  1. Sign into your online account.
  2. Locate the Tax Tools on the left-hand side of the screen. 
  3. A drop-down will appear. Select Tools  
  4. On the pop-up screen, click on “Share my file with agent.”
  5. This will generate a message that a diagnostic file gets sanitized and transmitted to us.
  6. Please provide the Token Number that was generated in the response.

Thank you!