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TurboTax CD/Download Error: A secure connection is necessary to keep your information safe

SOLVEDby TurboTaxTurboTax Windows88Updated March 09, 2022

We work hard to safeguard your information so you can file your taxes confidently. For example, when we electronically send your return to the IRS or state agencies, we use SSL encryption. When establishing a secure connection, if the encryption isn't strong enough, TurboTax will stop the connection. A secure connection is necessary to keep your information safe.


Check the encryption in your web browser

  1. Open your browser and navigate to the TurboTax website.
  2. If the browser gives you an error, your connection probably isn't secure. Please follow the troubleshooting guide for your browser.
  3. If the browser error goes away, go back to TurboTax and try connecting again.

Verify that the system data and time are up-to-date

  • Make sure that the date and time settings on your computer are correct.

If you connect to the Internet via a Wi-Fi portal (What's a Wi-Fi portal?)

  1. Make sure you're logged into your Wi-Fi portal and on the Internet.
  2. If you're logged in, go back to TurboTax and try connecting again

Update Windows

  • Make sure your Windows operating system is up-to-date using Windows Update.

Temporarily disable SSL scanning by your antivirus/firewall

  1. If your antivirus or firewall program has a feature to scan/protect SSL connections, temporarily turn it off to see if it fixes the connection issue with TurboTax.
  2. You may need to look through your antivirus/firewall vendor program's help to see how to do this. Here are a few helpful links:
  3. Remember to turn SSL scanning back on when you're done using TurboTax

If none of the steps above work, TurboTax Contact Us page.

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